Get Your Business Organized with Pancake App

Pancake App Review

Ever since I started freelancing I’ve been searching for a way to – in short – organize my shit. If you’ve ever freelanced or done anything of the sort, you know it’s tough. There’s so much going on that it’s nearly impossible to keep track of it all, especially if you don’t have a system in place. That’s why I started using Pancake App.

Pancake App Review

I went full time with my freelance design in September of last year. At first I just kept track of things wherever I happened to write them down, and didn’t see the need for anything beyond that because I was just starting out. As I got more clients it started getting hard to keep track of what had to get done by what day, how much money I was bringing in, and everything else that a business needs to keep track of.

A few months in I realized I had to get some sort of system in place, but I was still at the point where I didn’t want to invest any large amount of money into it. There’s probably a point in every freelancers life when they still try to deny the fact that it’s necessary to make investments in your business. I was at that point, and tried to find free or the cheapest possible options for everything. I was tracking my income in excel, tracking my time with Toggl, using Trello to interact with clients, using Hello Sign to get my contracts signed, making invoices in InDesign, emailing with clients traditionally, and marking plans in my calendar. It got the job done, but it was still a lot to manage and a lot of different applications to keep track of. Not to mention that there was no central place for me to go to check in on my projects and to remind myself of what needed to get done.

A few months ago my business started to pick up and I started to get some money in the bank, so I realized it was maybe time to invest in my business, and myself. I spent far too long browsing around the internet looking for a worthily investment that would do everything I needed it to. Most of the options I came across were online and required a monthly subscription, but I’m just a little too controlling and frugal for something like that. I wanted an application that I could buy, pay for one time, and it would be mine. Where I could control the information and everything about it, and I wouldn’t have to pay a fee every month or risk losing it.

Then I came across Pancake App. Weird name – I know, just don’t judge it yet. The first thing that drew it to me was the one time payment. You buy it, it’s yours, and then you install it on your own server – just like a website. I did my research about the app, read some reviews, and tested it out before buying. The only hesitation I had was that there was no refund. Most of the programs I looked at had some sort of guarantee – like if you weren’t happy after 30 or 60 days using it you could have your money back. Pancake App on the other hand had a ‘no refund policy’. It irked me a bit but made sense in the long run. Since once you download the app you then have it and there’s no license key or way for them to get it back from you, you can’t get your money back, even if you aren’t happy with it.

But, to counteract that fact, they do have a demo on their site that you can test out. You can actually use it and go through all the motions and enter your info to try it out. But don’t forget, the login info you use to get into the demo is the same as everyone else who is using the demo, which means they can see all the info you enter, so use some fake stuff.

I’ve been using Pancake App for a few months now, and I’m in love. It works so well for everything that I need, and they are constantly updating it with new functionality. It’s an app that I can definitely stand behind, and if you’re considering buying – here is what you can expect from it.


The interface has a nice dashboard where you can see all the important things that are going on like outstanding money, client activity, and tasks for today.


The first thing you’ll want to do when you set up Pancake App is create your clients. You create a file for each client and it stores information like their website and contact info, as well as notes. Once you create a client they have a client login area where they can go in to see the details of the project. You can send this to them (though you don’t have to and emails are never sent automatically). You can also set it to be password protected.

Pancake App Client Adding


You can create an endless number of projects, and each one is assigned to a client. Under the project you can create milestones that need to be passed, and tasks under each one. You can set the status of each task like pending or in progress so that your client can see the status. You can also choose whether a task can be seen by the client or just yourself so that you can add admin tasks to the list as well.

As you check of tasks the projects also show the percentage that is done so that you can keep track of how close you are to finishing. I love projects because I set up a workflow for all my complete branding and site design packages and saved it as a template, so every time I get a new client I create a new project from the template and all my tasks are there and organized for me.

Pancake App Project View


You can track time for each individual project task using the built in timer. It tracks your time per project and then you can turn into an invoice.


You can send invoices based on time tracked or you can just create an invoice manually. You can invoice hourly or on a flat rate basis. You can make notes for how your client should pay, and even create a payment schedule if they need to pay in instalments. Once you create the invoice you can email it to your client through Pancake App. Then it tracks when the client has viewed it, and reminds you that it hasn’t been paid if it becomes overdue.


With estimates you can create a cost estimate for your client, which can also be done hourly or on a flat rate basis. This is great to do at the beginning of a project to send the client to give them an idea of the cost. It’s also great for internal purposes, if you don’t want to send it to the client you still have a record of how much you’ve quoted them.


Pancake App doesn’t have contracts, but I use proposals instead since they work very similarily. You can create a proposal with details of the project and terms and conditions, and then add an estimate into it. Then you send it to the client to view and they can accept or reject it. It’s not quite the same as having a contract signed, but very similar in function.


There’s also an area that lets you track your expenses. You can put it what you bought, what category it falls under, and even upload a picture of the receipt for your records. The only drawback is there is no column for tax paid, though apparently they are working on that in the next update.


You can view reports of things like your total income, outstanding payments, and expenses. You see them in a cool pie chart, but you can also view them in a list and download them into an excel file.


You also have the option of allowing clients to open support tickets. So if a client runs into a problem or something along the project they can login to their area and open a ticket for you to address.

Client Login Area

The client login area lists everything about the project so that the client can see it. You have the option for each individual item to be viewable there or not, so you can control what the client sees. Each item they can see can be commented on, so you can discuss the entire project there. Each comment sends a notification to both you and the client, so you can stay up to date by email, but all your contacts are recorded in Pancake App so things stay nice and organized. You can also upload files and images there so you can transfer files or discuss designs along the way.

One issue I had was actually installing it. On their website it says it’s easy, but I had a bit of trouble making my way around the backend, and if it wasn’t for the support that Dreamhost offers, I would NOT have been able to do it on my own (and I know more than the average person about the inner workings of a website). So just make sure you have some support on hand when you go to do it. It’s all a blur now because I had to ask support for help, but eventually I’ll get my head on straight and write a tutorial on how to do it.

But, my favourite part of this app is that it’s on your server and just like a website, which means that I can edit the CSS and make it look like I want it to. That’s not really an important element like the functionality or anything, but as a designer, how things look is super important to me, so I LOVE being able to fiddle with the design.

There are probably lots of other features that I’m forgetting to mention, but ultimately I’m in LOVE with Pancake App. It has everything I need and has really streamlined my process and got me organized. If you have any questions about it just ask!

19 thoughts on “Get Your Business Organized with Pancake App”

    1. Hey Emilie, I’ve never used Asana myself, though I did come across it in my search for the perfect platform. I have used someone else’s Basecamp (when collaborating with them) but I can’t say that I’m an expert on either.

      From my research it looks like Asana is geared more towards teams and staying connected and on task. It does have features like tasks and conversations between team members, though I’m not sure it would have the full functionality of Pancake App in terms of invoicing, expenses, proposals, etc. So this means Asana is geared more towards internal use, while Pancake has that as well as a client facing side.

      Basecamp has a lot of the features, but I’ve never been a fan of their interface as it’s a little unattractive in my opinion. They seem to be geared towards communication like Asana, but have options for internal team communication as well as with clients. However, Basecamp still doesn’t have the functionality that Pancake App has in terms of sending invoices, tracking income, etc.

      Both options also seem to have a monthly fee. I much prefer the one time payment of Pancake App.

      Like I said I’m not an expert in either of the other options, but ultimately it seems that if you’re looking for a place to track tasks and communicate with team members and clients, either of these options might do. But if you’re looking for an all in one service that will take care of most if not all of your admin work, Pancake will get it done.

      I hope this helps, I’d love to hear your experience if you end up trying one of these services!

  1. Hello,
    Does all of the functions that the client undertakes (ie. payment of invoices) have to be within the app. I want something to help organise myself and create invoices – not force the client into using the app.
    Thanks in advance!

    1. The client doesn’t have to use the app at all if they don’t want to. You can set things to stay hidden from them, or even delete their email address from the backend if you really want to. When you invoice them it provides a link to a payment place that you set up (I think PayPal), though I accept e-transfer, so when I send my invoice it says please pay via e-transfer, so they don’t have to enter the app if they don’t want to. Also, you don’t have to set a client password, as long as they have the right link, they can access the stuff without logging in.

      1. Thank you so much for taking the time to reply Melissa and explaining. Something I will look into in the coming months. I love that its a one time payment.
        Thanks again!

        1. No problem Krystal! The one time payment was a big draw for me as well. I was really hesitant because its definitely an investment, but SO worth it. I don’t know how I ran my business before Pancake!

  2. This is just the site I’ve been looking for! I have just received my spanky new MAC and am setting it up from scratch. Soooo glad I found this Pancake conversation – it will help me get organized from the start. Any other tips on “lessons I wish I knew at the beginning”, please post! (or send them to me at . (michelle diaz) Thanks again.

    1. Thanks Michelle! Pancake is definitely a great tool to start using right from the start! I’ll work on a post on things I wish I knew when I started out! Number one is never doubt yourself. It’s all a learning process, and we all have to go through it! Thanks for reading! :)

  3. Melissa, you have written just the post that I have been looking for! And to see that others have been asing the same questions so recently was just refreshing. My freelance business is starting to pick up and I want to create the best solution for my clients because I’m using so many options (like you were). Thank you so mush for your detailed post and prompt responses. You have given me so much more clarity in the decision process and streamlining my freelance business.

    1. Hey Desiree! I’m so glad that you found this post helpful. I’ve been using Pancake for even longer now and I still love it! Let me know if you end up using it and how you like it :) Thanks for reading!

  4. Hey! Love this post and love how you styled your admin theme. I’ve got the whole front-end theme customizing, but I can’t figure out for the life of me on which stylesheet and where to add my custom styles to the admin theme, and was wondering if you could help! I style everything how I want in my browser first until I get it looking the way I like, but then have no idea where to input my css. I’m not a beginner to development and coding, but I am fairly new to pancake and the framework, so any help would be appreciated! Thank you!

    1. Hey Annette, I’m so glad you’re liking Pancake so far! You add the CSS in the backend actually, under the ‘Branding’ area in the settings. There is a box for Frontend Custom CSS and then a separate one for Backend Custom CSS. Thanks for reading!

  5. Hi Melissa

    Read your review with interest as I’m sort of on the same path as you were when you wrote this. Interested in your perspective on how thing are with Pancake now in early 2019 – is everything still zen?

    From the software release page it seems that it has not been updated since august 2018 despite claims of weekly software updates. Also the versioning af the latest update makes no sense to me – seems two versions has been made public (3.5.21 vs 4.13.19) – the former being the latest one?

    So have this been smooth sailing with updates and how is support holding up in case you’ve had issues – did you get around writing the article ’bout the install/setup process?

    Worth a mention: you should ve running this with software encrypted under a SSL certificate (https://) in regards to safekeeping client info. Such things are worth considering in terms of GDPR / privacy compliance. It’s prerequisite for using Stripe as a payment gateway.

    Anyway, most serious host have automated SSL options nowadays so should be manageable.

Leave a Reply

Your email address will not be published. Required fields are marked *